Privacy Policy
Your privacy matters to us. Here's how we protect and handle your information.
Information We Collect
At Smartonneuro, we collect information to provide better advertising and PR consultation services. Here's what we gather and why:
Information You Provide Directly
- Contact details when you reach out (name, email, phone number)
- Company information for consultation purposes
- Project details and marketing objectives you share
- Communication preferences and consultation notes
- Billing information for our services
Automatically Collected Information
- Website usage data (pages visited, time spent)
- Device information (browser type, operating system)
- IP addresses for security and analytics
- Referral sources to understand how you found us
How We Use Your Information
Your information helps us deliver personalized consultation services. We use your data for:
- Providing advertising and PR consultation services
- Communicating about projects and proposals
- Improving our service offerings based on client needs
- Sending relevant industry insights (with your permission)
- Processing payments and maintaining client records
- Complying with legal requirements and business operations
Marketing Communications
We may send you updates about our services, industry trends, or consultation opportunities. You can opt out anytime by:
- Clicking unsubscribe links in emails
- Contacting us directly at [email protected]
- Updating your communication preferences
Data Sharing & Disclosure
We don't sell your personal information. However, we may share data in specific circumstances:
Service Providers
We work with trusted partners who help us deliver services:
- Email service providers for communication
- Cloud storage services for data backup
- Payment processors for billing
- Analytics tools for website improvement
Legal Requirements
We may disclose information when required by Taiwan law or to:
- Comply with legal processes or government requests
- Protect our rights and property
- Prevent fraud or security threats
- Respond to emergencies involving personal safety
Your Privacy Rights
You have control over your personal information. Here are your rights and how to exercise them:
Access Your Data
Request a copy of all personal information we have about you. We'll provide this within 30 days of your request.
Correct Information
Update or correct any inaccurate personal information in our records at any time.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Data Portability
Receive your data in a common format to transfer to another service provider.
How to Exercise Your Rights
To make any privacy-related requests:
- Email us at [email protected] with "Privacy Request" in the subject
- Call us at +886227909525 during business hours
- Visit our office at 二樓, No. 2-1號, Zhongyi Rd, Ren'ai District, Keelung City
- Include your full name and specific request details
Security Measures
We take data security seriously and implement multiple layers of protection:
Technical Safeguards
- Encrypted data transmission and storage
- Regular security system updates and patches
- Secure backup systems with access controls
- Firewall protection and intrusion detection
- Regular security audits and vulnerability assessments
Operational Security
- Limited employee access to personal data
- Staff training on privacy and security practices
- Confidentiality agreements with all team members
- Secure physical storage of paper documents
- Regular privacy policy reviews and updates
Data Retention
We keep your information only as long as necessary:
- Active client data: Duration of business relationship plus 7 years
- Marketing communications: Until you opt out
- Website analytics: 26 months maximum
- Financial records: As required by Taiwan tax law
International Data Transfers
While we primarily operate in Taiwan, some data processing may involve international transfers:
- Cloud services may store data in secure international facilities
- Email systems may route through global networks
- Analytics tools may process data in other countries
- All transfers comply with Taiwan data protection standards
Cookies and Tracking
Our website uses cookies to improve your experience:
Essential Cookies
- Website functionality and security
- Session management for logged-in users
- Form submission and contact processing
Analytics Cookies
- Understanding website usage patterns
- Improving content and user experience
- Measuring consultation inquiry sources
You can control cookies through your browser settings, though some website functionality may be limited if essential cookies are disabled.
Policy Updates
This privacy policy may change as our business evolves or regulations update. When we make significant changes:
- We'll update the "Last Updated" date at the top
- Significant changes will be communicated by email
- You'll have time to review changes before they take effect
- Continued use of our services constitutes acceptance
Privacy Questions?
Have questions about your privacy or this policy? We're here to help.
Email: [email protected]
Phone: +886227909525
Address: 二樓, No. 2-1號, Zhongyi Rd, Ren'ai District, Keelung City, Taiwan 200
We respond to privacy inquiries within 3 business days.